Example Achievement Log for a Property Manager

A year in the life of a Property Manager's log

• Feb - task: Took over management of Riverside Plaza after outgoing Property Manager departed. 42-unit mixed retail/office building with 8 vacant suites and three active lease disputes. Reviewed all tenant files and contractor agreements by month-end.
• Mar - feedback: Marcus Chen, our Leasing Agent, said in the staff meeting: 'It's good to have someone here who reads the lease before picking up the phone.' Felt like a win after two tense calls with non-compliant tenants.
• Apr - achievement: Resolved three-month payment default by Pratt Insurance (Suite 304) through payment plan negotiation. Recovered $18,500 in back rent and secured three-year lease renewal at 6% increase. Avoided eviction proceedings and tenant turnover.
• Apr - task: Discovered previous Property Manager had not filed elevator inspection certificates since 2022. Coordinated emergency inspection with Safetech Elevator, obtained compliance and filed with city. Caught one day before a scheduled insurance audit.
• Jun - achievement: Renegotiated HVAC maintenance contract with BuildTech Services. Cut annual cost from $24,000 to $17,200 by consolidating service calls and removing redundant checks. Three-year contract signed, starts July.
• Jul - task: Tenant in Suite 210 filed noise complaint against neighbouring gym. Investigated three times, discovered the gym's isolation wall was deteriorating. Coordinated acoustic engineer assessment and cost-sharing repair plan with both tenants.
• Jul - feedback: Received email from Valerie Wu, the gym owner: 'Thanks for treating this fairly and not just taking sides. You actually understood the problem.' She renewed for two years the next week.
• Sep - achievement: Filled two vacant retail suites (106 and 118) by September 1. Net leasing rate improved from 81% to 95%. Combined new tenant rent: $4,200 monthly. Coordinated tenant fit-outs and utility installations in four weeks.
• Oct - achievement: Completed annual fire safety audit, all 42 units. Corrected two egress route violations found in Suite 220 before the city inspection. Zero deficiencies cited on final report.
• Oct - task: Discovered water leak in the basement mechanical room affecting stored tenant equipment. Coordinated emergency repairs with a plumber and contractor. Tenant claimed $6,500 in damaged inventory. Still negotiating with building insurance on coverage.
• Dec - feedback: Diana Reeves, the portfolio director, told me: 'Riverside's financials look stable again. That didn't happen by accident.' First positive conversation we've had about the property.

What makes a strong entry

How this becomes your review in November

I inherited Riverside Plaza in January with significant operational and compliance gaps that required immediate attention. Over the course of the year, I recovered $18,500 in delinquent rent from Pratt Insurance while preserving the tenant relationship through negotiation, secured a three-year lease renewal at 6% above market, and brought occupancy from 81% to 95% by leasing two vacant retail suites. I also renegotiated our HVAC contract to save $6,800 annually and resolved a critical elevator inspection compliance failure before audit, demonstrating attention to both the financial and regulatory sides of property management.

Starting your own log

Don't try to reconstruct a year you have already had. Start from today, one line whenever something happens, and let it build. The Perform Review Achievement Log does this for you and can capture wins straight from Slack, and how to start an achievement log covers the wider playbook.

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