50 Performance Review Phrases for Leasing Consultants

Self Assessment Phrases - Achievements

• I guided prospective tenants through [property] tours, highlighting features that matched what they were looking for.
• I followed up consistently with leads, which kept the leasing pipeline moving rather than letting prospects go cold.
• I resolved a prospective tenant's concerns during the application process, which kept them from walking away.
• I maintained accurate records of availability and lease terms so information given to prospects was always current.
• I built rapport with prospective tenants quickly, which made them more comfortable moving forward with an application.
• I coordinated with the maintenance team to make sure units were show ready before scheduled tours.
• I handled renewal conversations with current residents, addressing concerns before they considered moving out.
• I processed applications efficiently, keeping prospective tenants informed at each stage.
• I supported the property's marketing efforts by giving feedback on what prospects were responding to during tours.
• I trained a newer leasing consultant on tour scripts and application procedures.

Self Assessment Phrases - Growth and Development

• I want to get better at following up with prospects at the right cadence so I'm not too pushy or too slow.
• I sometimes focus on closing quickly and want to spend more time understanding what a prospect actually needs.
• I need to improve how I track leads through the pipeline so nobody falls through the cracks.
• I want to get more comfortable handling objections about price or lease terms during tours.
• I could do more to follow up with prospects who didn't convert, to understand what held them back.
• I want to develop a clearer process for preparing units before tours so nothing is missed.
• I need to work on communicating maintenance delays to prospects honestly rather than downplaying them.
• I want to get better at reading when a renewal conversation isn't going well so I can adjust my approach.
• I could improve how I document prospect preferences so follow up conversations feel more personalised.
• I want to build stronger habits around staying current on comparable properties in the area.

Peer Review Phrases

• They are responsive to prospects, which keeps leads warm rather than letting them go cold.
• They know the property well enough to answer detailed questions confidently during tours.
• They follow up consistently without coming across as pushy.
• They handle objections about price or terms calmly and find workable solutions.
• They keep accurate records, so information given to prospects is always current.
• They build rapport with prospective tenants quickly, which helps applications move forward.
• They coordinate well with maintenance to make sure units are ready before scheduled tours.
• They are attentive to current residents during renewal conversations, addressing concerns before they become a reason to leave.
• They stay organised across multiple leads and applications without letting details slip.
• They are generous about sharing tips with newer consultants on the team.

Manager Review Phrases - Strengths

• You are responsive to prospects, which keeps leads warm and moving through the pipeline.
• You know the property well enough to answer detailed questions confidently during tours.
• You follow up consistently with leads without coming across as pushy.
• You handled [prospect] well, addressing their concerns during the application process without losing the lease.
• You handle objections about price or terms calmly and find workable solutions.
• You keep accurate records, so prospects always get current information.
• You coordinate well with maintenance to make sure units are show ready before tours.
• You are attentive to current residents during renewals, which has helped retention.
• You stay organised across multiple leads and applications without letting details slip.
• You are generous about helping newer consultants learn the ropes.

Manager Review Phrases - Areas to Develop

• Work on following up with prospects at the right cadence, not too pushy and not too slow.
• Spend more time understanding what a prospect actually needs before moving to close.
• Track leads through the pipeline more consistently so nobody falls through the cracks.
• Get more comfortable handling objections about price or lease terms during tours.
• Follow up with prospects who didn't convert to understand what held them back.
• Develop a clearer process for preparing units before tours so nothing is missed.
• Communicate maintenance delays to prospects honestly rather than downplaying them.
• Watch for signs a renewal conversation isn't going well so you can adjust your approach sooner.
• Document prospect preferences more consistently so follow up conversations feel more personalised.
• Stay more current on comparable properties in the area to strengthen your pitch.

How to use these phrases

Don't paste these in verbatim. Pick the two or three closest to what you actually did, then make them specific: swap the generic claim for your own project, metric, or outcome. Use the rest as a checklist of themes worth covering in a Leasing Consultant review, and see the Perform Review blog for guides on structuring the full review.

Phrases for related roles

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