Example Achievement Log for a Tour Guide

A year in the life of a Tour Guide's log

• Mar - task: Picked up three evening walking tours on the Palace District route after Marcus went on paternity leave. Covered Tue/Wed/Thu for six weeks. New shift pattern meant learning the night lighting setup and the late-dinner restaurant closures.
• Mar - feedback: Maria (operations) pulled me aside after the March 20 tour: 'You're the only one getting positive comments about the restaurant history segment.' Started including the fire codes that changed post-1920.
• May - achievement: May half-term group bookings jumped to 18 tours in four weeks. Managed 34 families with two incidents of a kid bolting toward the canal; both caught and diffused without panic. Zero complaints.
• Jun - task: Corporate group from Stafford on June 8 asked hard questions about accessibility. Their employee uses a crutch. Adapted the Waterfront loop to avoid the construction site and added a bench break. They rebooked for July.
• Jun - feedback: Tom (lead guide) said after debrief: 'That Stafford group was heading for a bad morning until you rewired the whole route. They left happy.' Praised in front of the team.
• Jul - achievement: Stafford corporate group rebooked, brought eight friends from their company in July. Five requested me by name. Generated three new bookings from word-of-mouth from that group alone.
• Aug - task: August peak season. Ran 42 tours across 31 days. One tour on Aug 19 had a guest collapse (tourist, dehydration). Called 111, waited with them, gave statement to paramedics. Tour continued with second guide.
• Sep - achievement: End of summer review flagged my tour satisfaction scores at 4.8/5 average across 97 reviews. Highest on the team. Older guests specifically mentioned patience and pacing.
• Oct - task: School group of 22 year-fives on Oct 12 was chaotic at the start. Used a counting game and split them into two walking pairs with a parent-helper rule. Day went smooth. Parent sent a thank-you card.
• Nov - achievement: Completed the Heritage Routes certification (30 hours). Passed with distinction. Now qualified to lead the Tudor Walk and the Industrial Heritage tours. Opened them both to bookings on Nov 28.
• Dec - feedback: Andy (manager) in the Dec review said: 'You've taken on more cover than anyone and your repeat bookings are double the team average. That matters.' Flagged for pay review consideration.

What makes a strong entry

How this becomes your review in November

This year I've built a consistent track record managing groups under pressure and turning difficult situations into repeat business. The May half-term spike alone saw me guide 18 tours with 34 families and handle two safety incidents calmly enough to end with zero complaints. When the Stafford corporate group's accessibility needs forced me to rework the Waterfront loop on short notice, Tom told me straight that they were heading for a bad morning until I rewired the route. That single day led to five clients requesting me by name and three new bookings from word-of-mouth. By end of summer my satisfaction score sat at 4.8 out of 5 across 97 reviews, highest on the team, and I've since earned my Heritage Routes certification, which opened two new tour types to bookings. The cover I've taken on and the care I've put into repeat groups has not gone unnoticed.

Starting your own log

Don't try to reconstruct a year you have already had. Start from today, one line whenever something happens, and let it build. The Perform Review Achievement Log does this for you and can capture wins straight from Slack, and how to start an achievement log covers the wider playbook.

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