Example Achievement Log for a IT Support Specialist

Software & IT

Example Achievement Log for a IT Support Specialist

This IT Support Specialist tracked their year of helpdesk work, ticket management, and infrastructure troubleshooting across their organisation's 800-person estate. The log captures both the wins and the genuine stumbles, grounded in the specific systems, vendors, and customer names that made up their daily work.

A year in the life of a IT Support Specialist's log

  • Jan - task: Took the lead on Windows 11 migration for Finance department. Coordinated with 40 users across two floors, scheduled imaging off-hours to avoid workflow disruption. All machines done by end of month.
  • Mar - achievement: Resolved recurring printer jamming on 3rd floor after six months of complaints. Root cause was toner cartridge sensor failure in the Xerox WorkCentre 5845. Replaced sensor and ran diagnostic, zero jams since.
  • Mar - feedback: Sarah from HR told me mid-week "your ticket turnaround is the fastest I've seen", after I got her network drive back online in 15 minutes despite corruption in the Synology NAS.
  • Apr - task: Set up new Video Conferencing suite in Meeting Room B. Installed Cisco Webex codec, configured camera and microphone, tested with Legal team twice before handover. Initial user confusion but no support calls after first week.
  • Jun - achievement: Rebuilt Dell server that bricked mid-patch. Booted from recovery media, recovered all virtualised instances on Hyper-V with data intact. Downtime was 90 minutes instead of estimated 4 hours.
  • Jun - task: Covered summer holidays, handled tier-two escalations solo for two weeks. Missed one deadline on a supplier VPN config but caught it before go-live and got it done same day.
  • Aug - achievement: Deployed new MDM solution (Microsoft Intune) across 200 company devices. Eight-week project from planning to full rollout. Reduced mobile support tickets by 40% because policy enforcement now automated.
  • Sep - feedback: My manager noted in team sync "you owned that Intune rollout completely, zero panic, kept everyone informed". Praised the weekly update emails I sent to departments.
  • Sep - achievement: Fixed critical email outage caused by Exchange storage quota issue. Identified problem in three minutes using Event Viewer logs, cleared cache, restored normal flow to all 800 inboxes by 09:45.
  • Nov - task: Implemented password manager rollout (Dashlane). Trained 12 early adopters in departments, then built FAQ and video guide. Only two support calls in first month, both non-technical.
  • Dec - achievement: Year-end hardware refresh completed. Imaged and deployed 35 new ThinkPad laptops to senior staff, repurposed old machines for warehouse team. All done before year-end budget lock-out.

What makes a strong entry

What most people write: Improved helpdesk processes and helped support team work better.

What went in the log: Sarah from HR told me mid-week "your ticket turnaround is the fastest I've seen", after I got her network drive back online in 15 minutes despite corruption in the Synology NAS.

Names the person giving feedback, quotes their exact words, specifies the technical problem and how fast it was solved. Without these, 'processes improved' is meaningless at review time.

What most people write: Completed a major project that reduced support workload.

What went in the log: Deployed new MDM solution (Microsoft Intune) across 200 company devices. Eight-week project from planning to full rollout. Reduced mobile support tickets by 40% because policy enforcement now automated.

Specifies the vendor, the scale, the timeline, and the measurable outcome in one number. Explains why the outcome mattered, not just that it happened.

How this becomes your review in November

Over this year I owned significant infrastructure projects from planning through delivery. The Intune MDM rollout across 200 devices cut mobile support tickets by 40% and my manager noted I kept every department informed throughout. On the support side, ticket turnaround has consistently been the fastest in the organisation, Sarah from HR specifically praised my 15-minute fix on her corrupted network drive, and I handled critical incidents like the Exchange outage with speed and clear reasoning. I also missed a deadline on a VPN configuration during summer cover, caught it the same day, and learned to flag timeline risks earlier in vendor coordination.

Starting your own log

Don't try to reconstruct a year you have already had. Start from today, one line whenever something happens, and let it build. The Perform Review Achievement Log does this for you and can capture wins straight from Slack, and how to start an achievement log covers the wider playbook.

Example Logs for Related Roles

Ready to start your own? Start your Achievement Log free, see how the Perform Review Achievement Log works, or browse performance review phrases for IT Support Specialist.